FAQ: RuneQuest: Classic Edition
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How can I buy extra copies of the books?

Let's say you backed the campaign at the $30 level and you want another hardcover book to give as a gift. The Hardcover book is a $30 add-on. If you update your pledge amount from $30 to $60 total, you are all set. Once the Kickstarter is over we will be sending out a backer survey. On the survey we will ask you to tell us what add-ons you purchased, and you'll just tell us it is for an extra hardcover rulebook. When you increase your pledge amount you should NOT change your backer level. Stay at the $30 reward level. Technically speaking you can back at the $1 level and pledge $10,001 if you want. We'd be surprised if you did, but we would love you for it. Last updated: Fri, Nov 27 2015 2:31 pm EST

How much do I add-on to pay for shipping?

During the Kickstarter you do not have to add-on any money for shipping. We will be charging backers for their shipping after the Kickstarter has concluded. In the shipping section we have given some fairly accurate estimates from our fulfillment shippers based in Australia, Canada, Europe and the USA so the shipping costs will not be a surprise. At the end of the Kickstarter we will send out a backer survey that will ask for your shipping address. Based on that address we will calculate the least expensive way to ship your items to you and charge you that amount. The Hardcover book, a GM screen, and the 20 pages of player handouts as a bundle weigh in at 1 kilogram. For example, the shipping estimates for that bundle (with tracking) work out to: Australia: $13 Brazil: $30 Canada: $13 Europe: $11-$30 Japan: $25 New Zealand: $16 USA: $11 Last updated: Sat, Nov 28 2015 7:07 am EST

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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